IT Temporary Product Engagement and IT Support Engineer

Do you enjoy solving IT problems and helping customers?

We are looking for a Product Engagement and IT Support Engineer who is customer service focused, an excellent communicator and good at problem solving.

In your job as a Product Engagement and IT Support Engineer, you will be providing product support to customers as well as diagnosing and resolving any technical issues which are reported.

Duties include:

  • Direct customer liaison providing in depth product knowledge to customers
  • Providing 1st Line IT support to customers
  • Talking to customers to explain sometimes complex concepts in a clear and confident manner
  • Escalating any support problems as and when required
  • Testing and installing of the product
  • Product training will be provided.

You will have a keen interest in IT with a working knowledge of Windows Client/Server environments being an essential attribute. An understanding of Networking and Firewalls would be advantageous, as would a working knowledge of SQL. Full product training will be provided.

You will have an analytical approach to problem diagnosis, with an ability to logically follow a diagnostic pathway to resolve faults and other customer issues.

Confident using Word and Excel along with good communication skills.

This position is for 3 months initially with possibility of progressing to permanent.

Location:                      Office located near Ely

Hourly rate:                  £11-13.50 per hour

Duration:                      3 months initially with the possibility of this becoming permanent

Neaves & Neat Employment Services Ltd., are acting as an Employment Business for this temporary vacancy

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hayley@nandn.co.uk

Hayley Murfitt

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Consultant Name: Hayley Murfitt

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Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.