Engineering Permanent Technical Support Engineer (PHYSICS/LIFE SCIENCE)

Permanent Technical Support Engineer (PHYSICS/LIFE SCIENCE)

This is a great opportunity for a Technical Support Engineer to join a successful and growing company based in Ely.

We are looking for an individual who is forward-thinking, has excellent communication and is very customer orientated. You will be working closely with the engineering and global technical support teams to provide front-line support via phone and email.

If you pride yourself on your customer service and are technically savvy when using a variety of systems, then could be the opportunity for you.

Main duties:

  • Work closely with local Engineering and global Technical Support teams to provide front-line support via phone and email
  • Communicate with customers to understand their application and to help identify solutions
  • Provide support to other sites regarding products manufactured in UK offices
  • Assist with the development of new products by providing feedback on concepts from a customer’s perspective as well as testing and reporting performance and non-conformance
  • Identify new product opportunities through customer conversations
  • Assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training
  • Occasionally attend domestic and international tradeshows as well as participate in customer visits

Candidate Requirements:

  • Masters degree or equivalent industry experience in Physics or Life Science discipline is highly desirable
  • Experience with optical fibre, optics, electronics and lasers
  • Excellent telephone manner and communication online
  • Meticulous attention to detail and follow-up skills
  • Computer literate
  • Confident, team player and enthusiastic

Hours: Monday-Friday 9am-5:30pm

Salary: Competitive

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.

Job details

Icon Pin
Ely, Cambridgeshire
Icon Calendar
Permanent |
Icon Watch
Icon Money
Negotiable

Want more information?

Consultant Name:

Please Drop an Email and Connect with Us

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.