IT IT Support Engineer

IT Support Engineer

Location: Newmarket

Salary: Competitive

Benefits: 25 days holiday, plus bank holidays; private medical Insurance; permanent health insurance; company pension scheme and annual company bonus

Hours: Full Time, usually Monday – Friday 9am to 5pm but flexibility to work additional hours and the occasional weekend is required.

A fantastic opportunity has arisen with one of our prestigious clients in Newmarket. The IT department are an integral part of the business and due to expansion are looking for another staff member to join their established team of two.

This role is incredibly broad, varied and will expose you to a variety of technology support challenges within an interesting business across all disciplines from networks to applications. In addition to support work, the role will involve participation in project implementations and technology rollouts.


  • Support end users operating in many varied roles.
  • Diagnose and solve hardware/software incidents/problems.
  • Update end users about solution(s)/work around(s) to IT incidents and problems.
  • Contribute to the development of IT polices, processes and procedures.
  • Install, maintain and support business applications.
  • Install and maintain desktops OS.
  • Prioritise and manage multiple workloads.
  • Participate in the documentation and maintenance of IT systems records.
  • Work with a variety of external technical teams to deliver and enhance IT Services.
  • Be responsible for systems monitoring the health of the network and infrastructure.
  • Monitor our backup processes and administer backups and restores as necessary.
  • Maintain and manage IT consumables stock.

Candidate requirements:

  • The ideal candidate will have experience of working within an IT Support Team and will be very familiar with the Windows operating system. Some familiarity with the Macintosh platform would be an advantage.
  • This role does require a degree of flexibility which I am happy to discuss on application.
  • Resourcefulness is also a necessary trait, the ability to think and act quickly on your feet under pressure and be creative with limited resources is an important part of this role.
  • Candidates must have their own transport and ideally a full clean UK driving license as occasional travel is required.

If you have not received a response from me within 4 working days then unfortunately your application has been unsuccessful for this vacancy. We update our vacancies daily so please do not hesitate to apply if another vacancy catches your eye

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

Job details

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Newmarket Suffolk
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Permanent ASAP | Start Date: ASAP
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Full Time
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Claudine Smith | Neaves & Neat

Want more information?

Please call Claudine Smith on 01353 667005 or email

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.