Head of Customer Services

Salary Up to £55k depending on experience | Brandon (Suffolk)

A new exciting opportunity for a Head of Customer Services role for a medium sized manufacturing company based in Brandon, Suffolk.

This is a fantastic opportunity for someone who wants to make their mark in a Customer Services role, either stepping up into a headship role or as an established Head of Customer Services.

The Head of Customer Service position involves:

  • Developing new customer processes and strategies embedding these into the internal and external customer journey
  • Analysing customer needs to develop an industry-leading Customer Experience
  • Supporting customers throughout the customer journey ensuring they have an exemplary level of support
  • Acting as the “voice of the customer” across the organisation
  • Implementing the strategic business plan
  • Leading the Customer Operations teams (Customer Service, Order Fulfilment, Product Support and field-based After Sales/Siting Support)
  • Setting metrics and SLA’s; ensuring performance is optimal in both customer service and overall customer experience.

You will lead development of the Customer Operations teams, and you will be instrumental to establishing training schemes within the organisation. You’ll also create, develop and manage the team culture, processes and performance improvements.

We are looking for a strategic Head of Customer Services with strong commercial and operational customer focus. Having experience in the manufacturing or construction, or related sectors is essential. You will be required to prove your track record of leading change and building exemplary customer experiences.

You will need to demonstrate a clear understanding of the issues impacting the relevant markets and you will need to be able to show evidence of well-developed and engaging leadership skills.

In return for your experience and expertise you will have:

  • Private personal medical insurance
  • 25 Holiday Days
  • Company Pension
  • Company car / car allowance
  • Annual bonus dependant on company / individual performance
  • Exciting team atmosphere

Neaves & Neat Employment Services Ltd. are acting as an Employment Business for this Temporary vacancy.

If you have not received a response from me within 4 working days then unfortunately your application has been unsuccessful for this vacancy. We update our vacancies daily so please do not hesitate to apply if another vacancy catches your eye.

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

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Job details

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Brandon Suffolk
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Permanent ASAP | Start Date: ASAP
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Up to £55000 per annum

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Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.