£22,000 + Bonus
Based in Dry Drayton my clients are recruiting a Dutch Speaking Customer Services Administrator to join their expanding team.
We are recruiting a multi-lingual customer service agent to assist our clients growing business by providing excellent customer service to our European customers in their own language.
You will be fluent in Dutch & English, and will be responsible for providing first point of contact customer service for Dutch customers.
This is an exciting role in a growing global business. You will be interacting with customers daily via email, telephone and via social media channels to deliver the best in customer service.
Not scared of a technical and connected product – which requires you to think on your toes, this company offers a competitive salary, excellent working environment, on job training, non contributory pension scheme and 25-days holiday.
To act as first point of contact for European customers providing customer support via email, telephone and online.
Direct contact with individual customers to troubleshoot, solve their issues and to escalate as appropriate to the Customer Service Manager.
Working with European fulfilment & contact centre to ensure smooth provision of customer service and product delivery.
Working with the rest of the customer service team, providing cover where necessary.
Direct contact with existing trade customers.
Obtain feedback from customers on areas where our clients can improve its offering.
Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
To assist with social customer service (Facebook & Twitter) in Germany
Other duties, as directed.
The successful candidate will be fluent (first language preferable) in both Dutch & English. The successful candidate will have a very positive attitude to customer service, sharing our view that it is central to the success of our business.
You will have a good understanding of technology, especially connected products and IoT.
You will have clear written and oral communication skills required for contact with customers and preparation of new support materials.
You will be able to pick up new skills easily – and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues.
You will be an organised person, confident to work independently and happy to adapt to the varied requirements of the role.
Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset.
Other skills that would be advantageous but are not a requirement are as follows:
– Experience with connected products or IoT products and service
– Experience of social customer service
– Fluency in Dutch or French would be an asset.
Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.