Permanent Customer Support Representative role for a company based in Ely

This is a fantastic opportunity for a Customer Support Representative to join a pro-active sales team based in Ely.

The successful candidate will be providing support to customers, processing quotes and orders, answering queries, resolving complaints, whilst always providing high standard of customer service.

Duties include:

  • Answer and redirect external calls
  • Answer general customer enquiries by phone and email
  • Process quotes and orders of catalogue items
  • Be flexible with work hours to ensure all orders are processed on the same day
  • Anticipate and proactively manage customer needs to prevent escalation
  • Follow up on delayed orders and update customers
  • Contribute to continuous improvement projects
  • Follow SOPs and meet department KPIs

Candidate requirements:

  • Previous customer-facing experience
  • An excellent standard of written and verbal communication skills
  • A high attention to detail
  • Ability to identify and resolve problems quickly
  • Proven ability to work in a team environment
  • Familiarity with Windows, including core MS Office packages

The company offers a great working environment, excellent benefits and opportunity for career progression.

 

Location: Ely

Hours: Monday-Friday 9:30am-6pm

Salary: Competitive

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.

Job details

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Cambridgeshire Ely
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Permanent ASAP | Start Date: ASAP
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Full Time
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Negotiable

Want more information?

Please call Hayley Murfitt on 01353 667005 or email hayley@nandn.co.uk.

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.