We are recruiting immediately for a Customer Support Representative who has excellent attention to detail and customer service experience, to join a friendly customer support team on a 3-month fixed term contract.

As Customer Support Representative, your duties include:

• Answer customer enquiries by both phone and e-mail
• Process customers’ quote requests and orders
• Meet individual and department KPIs
• Problem solve and make informed decisions to ensure customer needs are consistently met
• Follow up on delayed orders and update customers
• Proactively manage customers needs to prevent escalation

To be considered for this role you must demonstrate:

• Previous customer service experience
• An excellent standard of written and verbal communication skills
• High attention to detail
• Proactive and have a positive approach to problem resolution
• That you are a quick learner with ability to adapt to and implement new procedures
• IT literacy and able to use MS Office packages with the ability to learn new systems
• You are able to work flexible hours to ensure that all orders are processed same-day.

Hours:          Monday – Friday 9am-5:30pm (37.5 hours per week)

Location:     Ely

Salary:         Competitive

Neaves & Neat Employment Services Ltd., are acting as an Employment Agency for this contract vacancy.