Customer Support Manager

Do you have a passion for Customer Service and a desire to work in a fast-paced, exciting workplace as a Customer Support Manager in Ely? If so, read on. Our client is offering competitive salary for a Customer Support Manager in Ely, to join their busy and inclusive UK team. This is a 12-month, full-time contract.

As Customer Support Manager you will be directing operations and ensuring that call handling procedures run smoothly, to deliver a seamless and efficient customer journey.

Your main responsibilities:

  • Directly managing the day-to-day activity of the internal Service Operation (call centre, scheduling and training activities). Managing and supporting 12 members of staff
  • Developing and continuously improving delivery of the customer experience via the call centre and scheduling teams, working in conjunction with the Technical Field Service Manager
  • Maximising operational capacity and efficiency through robust workflow management and admin skills across the full cycle ‘from call to completion’
  • Extracting and formatting of data for meetings and reporting on KPI’s

In this fast-paced customer manager role you will help deliver an exceptional customer experience in line with brand reputation and market expectations. You will act as the senior point of contact for customer issue resolution, including managing any complaints and escalations.

The successful candidate will have:

  • Previous experience of managing a team within a contact / call centre environment
  • The ability to work without compromise in a fast-paced work environment
  • Robust people management skills, with the ability to coach and develop while providing clear direction and co-ordination of activities

A flexible approach and a strong ability to prioritise and multi-task is also required. The Customer Support Manager will, on occasion, be required to travel within the UK in order to fulfil the customer-facing elements of the role.

Interested? Get in touch with us today.

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Contract vacancy.

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Cambridge, Cambridgeshire
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Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.