Payroll and Benefits

For holiday queries, payroll and benefits contact our Payroll department or email our Payroll Manager on:

Telephone: 01353 667005



How You Are Paid

Payment will be made automatically into your bank or building society account on the last Friday of the calandar month. You will be asked to complete a Bank Information form which needs to be returned before  you start your assignment.

Holiday Pay

In line with best practice guidelines in both the Working Time Regulations and the Agency Workers Regulations your holiday is accrued in hours and starts from the moment you start working with Neaves & Neat.

For each of the basic hours you work your holiday pay will be calculated as follows; for example, if you work 40 hours you will accrue 4.83 hours as holiday.
Should you wish to take holiday during your assignment, please give your Neaves & Neat consultant as much notice as possible so that we can inform your Line Manager on your behalf. If you have accrued enough holiday you should request holiday pay by writing on your completed timesheet which is signed by your line manager or supervisor.
In accordance to employment regulations, you are not permitted to carry over holiday from one holiday year to the next, so please ensure you use all available holiday before the end of the year, otherwise you will lose any accrued but unused holiday hours. The holiday year runs from 01 January – 31 December.

Notice of at least twice the length of period of leave is required for holiday requests and it is advisable to give written notice where possible.


At Neaves & Neat we aim to get all of our temporary workers onto the correct tax code as quickly as possible.
If you are in possession of a P45, send it to our Payroll department prior to starting your assignment. If you do not have a P45, then we will provide you with a Starter Checklist for RTI. If you are starting your first employment since leaving full-time education, again we will provide you with the relevant Starter Checklist. If eligible, this signed declaration will authorise our Payroll department not to tax you until you have reached your earnings threshold.


Real Time Information, or RTI, was introduced by HMRC in April 2013 to improve the operation of PAYE. RTI means that PAYE information is collected every time an employee is paid rather than annually when a business submits its end-of-year tax return.
When the employee’s PAYE data is submitted each payday, it will be checked against the PAYE data that HMRC holds on that employee, which will highlight any errors or changes that have occurred since the last payday, making it quicker and easier to resolve any issues. Data about PAYE, NIC and student loans is sent every time employees are paid.
RTI was introduced for the following reasons:


  • To enable a more efficient response to PAYE errors such as under or over payments.
  • To support the introduction of Universal Credits, which will streamline benefits into one payment.
  • To reduce fraud and ensure people receive the benefits to which they are entitled.
  • To provide the Department for Work and Pensions with up-to-date information about each claimant’s employment income more efficiently.

RTI requires the completion of a Starter Checklist where you don’t have a P45; our payroll department can give you the Starter Checklist to complete or you can download it below. It contains important information that affects the amount of tax you’ll pay.
The Starter Checklist replaces the P46 form. The Starter Checklist will ask you relevant information before your first payday to tell HMRC about you. It will help your employer to allocate tax code and work out the tax due on your first pay day.


As a temporary worker, you may be eligible to Statutory Sick PAY (SSP) provided that you meet the relevant statutory criteria.
You are required to provide your Neaves & Neat consultant with evidence of incapacity (inability to work) which may be a self-certificate for the first 7 days of incapacity and a doctors certificate thereafter.
For the purpose of SSP the first three days are called waiting days and no payment is due, SSP will be paid on the fourth day of sickness in the period of working.


Statutory Maternity Pay (SMP) Statutory Paternity Pay (SPP) and Statutory Adoption Pay (SAP) are administered and paid by Neaves & Neat on behalf of the Department of Work and Pensions. To qualify for SMP and SPP temporaries must have worked continuously for Neaves & Neat for at least 26 weeks as at the ‘qualifying week’;

which is defined as the 15th week before the child is due to be born.
Full details and requisite claim forms will be supplied by Neaves & Neat payroll department who should be notified of the week the baby is due no later than the ‘qualifying week’.


From July 2014, we will be responsible for automatically enrolling our workers into an approved workplace pension’s scheme, (NEST), and this includes any temporary workers on contracts. It is then the responsibility for the individual worker to opt out if they do not wish to save for a pension.Eligible jobholders who are automatically enrolled into a qualifying pension scheme and non-eligible jobholders who ask to be enrolled into a qualifying pension scheme will need to make contributions into the scheme. Employers will be responsible for making deductions from the jobholder’s pay and paying into the pension scheme (NEST).